Financial Policy

Common Ground offers services on Pay-What-You-Can ranges. Payment is expected at the time of service. Cash, checks and credit cards accepted. Our returned check fee is $25.

We do not bill insurance or provide information to insurance companies. If you need a receipt to submit to your insurance/flex plan, please request a receipt upon purchase.


Late Policy

Please arrive a 15 minutes early for your first appointment and a few minutes early for subsequent appointments to allow for a stress-free check-in, changing clothes and/or a little pre-treatment decompression time. Lateness causes a chain reaction and we want you to the get most bliss for your buck.


We understand the unpredictability of traffic, weather and life, so we will do our best to fit you in as long as it does not affect the flow of our practitioners and other clients. If we can squeeze you in, your treatment may need to be cut short. If you arrive more than 10 minutes late and we are unable to accommodate you, it will be deemed a missed appointment.


Missed Appointments & Cancellation Policy

We hope that you will not need to cancel your appointment. We do our best to meet your scheduling needs and request that you adhere to our cancellation policy.  In respect for our intention to offer high quality health care at affordable prices, we kindly ask for 24 hour notice if it is necessary to cancel or reschedule an appointment.

All appointments that are rescheduled or cancelled with less than 24 hours advance notice, or appointments that are missed, will be charged the price of the scheduled session.

We ask that this fee be paid within one week of the missed or late cancelled appointment.

We greatly appreciate your understanding of our need to apply this policy, which helps us continue to serve our community with high quality, affordable health care services.

About Common Ground & This Privacy Policy:

Effective Date: 5/15/2013

This Privacy Policy governs

Common Ground Healing Arts is a nonprofit and our mission is to make our wellness services accessible to all. Our massage and acupuncture operate by appointment; therefore, last minute cancellations and missed appointments can have a great impact to our revenue and that of our practitioners. We strive to be flexible and accommodating to your needs; as such, we ask that you be mindful of our nonprofit’s organization’s sustainability goals when booking appointments. In order to continue offering affordable acupuncture and massage we need to keep our appointment slots full. Missed appointments and/or late cancellations affect our ability to do so.

Common Ground Contact Info:

Common Ground

233 4th St NW

Charlottesville, VA 22903

(434) 218-7677

This Privacy Policy describes Common Ground’s online data collection practices and how we use and protect your personal information. This Privacy Policy applies only to the information collected on the general website (, and does not apply to information that Common Ground obtains about you from other sources.

Personally Identifiable Information

User Accounts:

In order to use certain features of this Web site, such as signing up for our mailing list, users are required to enter personal information such as names and email addresses. We use this information to contact you about the services or members on our site in which you have expressed interest. You may have the option to provide demographic information such as interests or profession. We encourage you to submit this information so we can provide you a more personalized customer experience. Common Ground is the sole owner of the information collected on Common Ground collects personally identifiable information from our users at several different points on our web site.

Uses of Information:

The website uses both non-personally-identifiable information and personal information to improve the overall Common Ground consumer website experience, provide relevant and targeted content to website visitors, customers and opt-in subscribers to newsletters, emails, etc. and to provide Common Ground customers with efficient communications related to their Common Ground experience. Our website uses non-personally-identifiable information to inform the general public and people who visit our website about Common Ground’s products, services, news and community activities, to improve performance of our website and business services, to understand how anonymous users interact with our website after seeing Common Ground’s advertisements, to identify and retarget advertisements to past website visitors and to optimize the performance of our advertising campaigns. Our website uses personally identifying information to facilitate communications between Common Ground and interested parties, to enable the purchase and fulfillment of Common Ground products and services and to improve the overall Common Ground customer and product experience.

Email Communications:

Common Ground will use your name & email address so that we can contact you via email communications under certain circumstances described in this Privacy Policy.



If you wish to subscribe to our newsletter(s), we will use the name and email address you provide to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.

Customer Service:

We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your preferences.



Upon interaction with the website and further engagement with newsletters, email lists, etc., we provide you the option to NOT receive Newsletters & Special Promotions and Updates emails from Common Ground. Submitting your personally identifiable information for certain purposes is completely voluntary when we ask for this information. For example, if you establish contact with us but no longer wish to continue it, you may opt-out by contacting us personally or by submitting an ‘Unsubscribe’ form. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by contacting us through our ‘Contact’ page. You will be notified when your personally identifiable information is collected by any third party that is not our service provider, so you can make an informed choice as to whether or not to share your information with that party. If you do not wish to have your personally identifiable information shared and want to opt-out from receiving further communications from any third party that is not our agent or service provider, please contact that 3rd party directly.

Common Ground strives to provide the public with relevant, value-added content in the form of advertisements. However we respect the wishes of anyone who does not want to be tracked by 3rd party advertising companies online. Users may opt-out of Common Ground’s cookie-based online advertising & analytics programs by following the opt-out instructions provided by our advertising & analytics partners here:

To opt-out of the Doubleclick & other Google advertising cookies, please visit the Google advertising opt-out page.

To opt-out of analysis via the Google Analytics cookie, please visit the Google Analytics opt-out page.

For more information about which 3rd party advertising cookies may be stored on your browser, including one of our retargeting partners, AdRoll, and how to selectively opt-out of each, please see the Network Advertising Initiative opt-out page.


Non-Personally-Identifiable User Information

For each visitor to our websites, we collect non-personally-identifiable information including IP address, profile information, aggregate user data, preferences, technical session information, & browser type. This data is used to manage the website, track website usage, provide context for referring traffic sources, and improve overall website performance. This non-personally-identifiable information may be shared with third-parties to provide more relevant services and advertisements to visitors, to understand how anonymous users interact with our website after seeing Common Ground advertisements on 3rd party websites, to identify & retarget advertisements to past website visitors, & to optimize the performance of our advertising campaigns. User IP addresses are recorded for security and monitoring purposes. If you arrived at our website via a link from another webpage, we may receive aggregate or otherwise anonymous statistical information about your visit to our site. We monitor customer traffic patterns and site usage to help us develop the design and layout of the site, and to improve the content of our website to better match the interests of our website users.


Use of Cookies:

Common Ground uses cookies to store visitors’ preferences and to record session information, such as pages visited, interactions with website features, time spent on the website, language preference, location, & behavior for purposes that include ensuring that visitors are not repeatedly offered the same advertisements, to tailor website content & newsletter communications according to visitor preferences, to serve online advertisements based on past visitors to the website, & to inform and optimize website performance & online advertising campaigns. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. You may be able to configure your browser to accept or reject all or some cookies, or notify you when a cookie is set — each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. Please note that Common Ground allows 3rd party advertisers that are presenting advertisements on some of our pages to set and access their cookies on your computer. Advertisers’ use of cookies is subject to their own privacy policies, not the Common Ground Privacy Policy.

Web Beacons:

One or more of our third party advertising partners employ a software technology called Web Beacons, that help us better manage content on our site by informing us what content is effective. Web Beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.


Ad Servers, Third Party Advertising & Website Analytics:

We do not serve 3rd party advertisements to you while using our website, However, we do work with Website analytics & advertising partners, including Google, Doubleclick, AdRoll, Commission Junction & Facebook, to deliver Common Ground advertisements on 3rd party publisher websites – these partners may set cookies on your computer’s web browser. These cookies allow our partners to recognize your computer so that the ad server can show you Common Ground advertisements elsewhere on the Internet, and so that our analytics software can measure your engagement & interactions while using In this way, ad servers may compile anonymous, non-personally identifiable information about where you, or others who are using your computer, saw our advertisements, whether or not you interacted with our advertisements, and actions performed on subsequent visits to This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you, and it allows Common Ground to optimize the performance of our advertising campaigns and the usability of our website. In other words, we use analytics data in concert with data about our online ads that have been shown using the Google Display Network, DoubleClick for Advertisers, or other online advertising networks. Thus, an we can understand how anonymous users interacted with our website after seeing our ads.

This privacy statement covers the use of cookies by Common Ground and relevant ad serving, website feature, & analytics partners, and does not cover the use of cookies by 3rd party advertisers.

3rd Party Website Features


We use Facebook Like button to enable our website users to easily “Like” content found on, and thereby share this content with their Facebook Friends. Please see Facebook’s Data Use Policy for more on the type of data tracked by Facebook via this feature.


3rd Party Service Providers

We use other third parties such as a shipping company to fulfill orders, a credit card processing company to bill you for goods and services, & an email service provider to send out emails on our behalf. When you contact and/or order from Common Ground, we may share your name, email address, shipping address & order contents as necessary for the third party shipping company to fulfill orders or maintain contact. These third parties are prohibited from using your personally identifiable information for promotional purposes. We do NOT share, sell, rent or trade personally identifiable information with 3rd parties for their promotional purposes.


Links contains links to other websites. Common Ground is not responsible for the privacy policies and/or practices on other sites. When linking to another site, a user should read the privacy policy stated on that site. Our privacy policy only governs information collected on Common Ground.

Customer Testimonials

At times, we may post customer testimonials on our website which may contain personally identifiable information. We obtain the customer’s consent via email and/or opt-in methods prior to posting a name, city, or stated activity/interest along with any testimonial.

Sharing and Disclosure

Except as otherwise described in this privacy statement, Common Ground will not disclose personal information to any third party unless we believe that disclosure is necessary: (1) to conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by Common Ground, whether or not a response is required by applicable law; (2) to enforce the Common Ground Terms of Use Agreement or to protect our rights; or (3) to protect the safety of members of the public and users of our services.

Changes in Our Privacy Policy

From time to time, our information practices may change. If we decide to change our privacy policy, we will post those changes to this privacy statement or other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.


Community and Aggregate Information Security

Common Ground takes precautions to insure that member account information is kept private. We use reasonable measures to protect member information that is stored within our database, and we restrict access to member information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff. Please note that we cannot guarantee the security of member account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of member information at any time. For any additional information about the security measures we use on please visit our ‘Contact’ page to file and inquiry.

Personal Information Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We take the same care when we transmit your sensitive information to 3rd Party Services to facilitate your order by using the same SSL technology. To learn more about SSL, follow this link: